Refund Policy
Last Updated: January 2026
1. General Refund Policy
We strive to provide high-quality hosting and server services to our customers. If you are not satisfied with our services, refunds may be issued according to the terms outlined in this policy.
2. Services Eligible
✅ Eligible Services
- • Shared Hosting
- • Web Hosting
- • Game Hosting (Limited cases)
❌ Non-Refundable
- • VPS & Dedicated Servers
- • Cloud Servers
- • Domains & Custom Licenses
3. Refund Timeframe
Refund requests must be submitted within 48 Hours of service activation. The period starts the moment the service is deployed.
4. Non-Refundable Conditions
Refunds will not be provided for T&C violations, abuse, DDoS attacks, or account suspensions due to illegal activities.
5. Refund Request Process
Follow these steps to initiate a request:
Notice: All refunds are subject to verification, approval, and payment gateway rules. Processing may take 5-10 business days.
Questions? Contact Support
support@frezio.cloud